This website is run by ICT Connect Ltd on behalf of Crowan Parish Council. We regard your privacy as important and comply with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR).
We process and hold information to provide public services and to respond to queries. This notice explains how we use and share your information. Information may be collected on a paper or online form, by telephone, or by email.
We record personal information if you:
- contact us and leave your details for us to respond
- subscribe to or apply for services that require personal information
- Report a fault and give your contact details for us to respond
Why we collect information
We collect and hold information about you, to:
- deliver public services
- confirm your identity to provide some services
- contact you by post, email or telephone
- understand your needs to provide the services that you request
- understand what we can do for you and inform you of other relevant services and benefits
- obtain your opinion about our services
- update your customer record
- help us to build up a picture of how we are performing at delivering services
- prevent and detect fraud and corruption n the use of public services
- allow us to undertake statutory functions efficiently and effectively
- make sure we meet our statutory obligations
- run payroll for staff members
- make payment to contractors/ for service provision
Our Right to Process Information
We are permitted to process information under GDPR Article 6 (1) (a) (b) and (e) when:
- Processing is with consent of the data subject, or
- Processing is necessary for compliance with a legal obligation, or
- Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
How we use your information
We will only use any personal information you send us for the purposes for which you provide it. We will only hold your information for as long as necessary. All employees who have access to your personal data and are associated with the handling of that data are obliged to respect the confidentiality of your data. All your communications to us are protected against unauthorised access by third parties.
The Council tries to keep the information we have about you accurate and up-to-date. If, however, you find errors or inaccuracies in your data, we will erase, complete or amend that information upon request. Our contact details are below.
We will process your information for the following purposes:
- for the service you requested, and to monitor and improve the council’s performance in responding to your request.
- to allow us to be able to communicate and provide services and benefits appropriate to your needs.
- to ensure that we meet our legal obligations.
- where necessary for the law enforcement functions.
- to prevent and detect fraud or crime.
- to process relevant financial transactions including grants and payments for goods and services supplied to the Council
- where necessary to protect individuals from harm or injury.
- to allow the statistical analysis of data so we can plan the provision of services.
We may need to pass your information to other people and organisations that provide the service. These providers are obliged to keep your details securely and use them only to fulfil your request. If we wish to pass your sensitive or confidential information onto a third party, we will only do so once we have obtained your consent, unless we are legally required to do so. We may disclose information to other partners where it is necessary, either to comply with a legal obligation, or where permitted under the Data Protection Act.
Where we need to disclose sensitive or confidential information to other partners, we will do so only with your prior explicit consent or where we are legally required to. We may disclose information when necessary to prevent risk of harm to an individual.
Crowan Parish Council cares to ensure the security of personal data. We make sure that your information is protected from unauthorised access, loss, manipulation, falsification, destruction or unauthorised disclosure. This is done through appropriate technical measures and appropriate policies. We will only keep your data for the purpose it was collected for and only for as long as is necessary. After which it will be deleted.
We will not process any data relating to a child (under 13) without the express parental/ guardian consent of the child concerned.
Emails that we send to you or you send to us may be kept as a record of contact. We may also store your email address for future use. If we need to email sensitive or confidential information to you, we will check that we are using the correct email address and may use additional security measures. If you need to send us sensitive information, we recommend using the recorded postal service or by hand. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Access to Information
You have the right to request access to the information we have about you. You can do this by contacting our Data Information Officer: firstname.lastname@example.org
If you believe that the information we have about you is incorrect, you may contact us so that we can update it and keep your data accurate. Please contact: email@example.com
If you wish Crowan Parish Council to delete the information about you please contact: firstname.lastname@example.org
Right to Object
If you believe that your data is not being processed for the purpose it has been collected for, you may object: Please contact: email@example.com
Rights Related to Automated Decision Making and Profiling
Crowan Parish Council does not use automated decision making or profiling of individual personal data. Neither does the council pass on personal data to third parties for marketing purposes.
In accordance with the law, we only collect a limited amount of information about you that is necessary for correspondence, information and service provision. We do not use profiling, we do not sell your data, we do not pass your data to third parties without your consent. We do not use your data for purposes other than those specified. We make sure your data is stored securely. We delete all information deemed to be no longer necessary. We regularly review our Privacy Policies to keep it up to date in protecting your data.
If you have a complaint regarding the way your personal data has been processed you may make a complaint to Crowan Parish Council Data Information Officer: firstname.lastname@example.org and the Information Commissioners Office email@example.com Tel: 0303 123 1113
Changes to this Notice
We keep this Privacy Notice under regular review and we will place any updates on this webpage.
This Policy was agreed and adopted
At the Full Council Meeting on 14th June 2018